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Refund policy

Short version: candidates are never charged anything, so there is nothing for a candidate to be refunded. Employers can cancel at any time, and a charge that was not due is put right. This page says how.

Last updated 17 September 2026. Read this with the Terms of use, the Privacy notice and the Disclaimer.

1. Candidates pay nothing, ever

There is no fee for a candidate to create a profile, apply for a job, use any tool on this site, or be introduced to an employer. We do not accept payment from a candidate and we do not accept payment from anyone on a candidate's behalf — so a candidate has no invoice, no subscription and no charge to reverse. If anyone asks you for money in exchange for a Singapore job, a work pass or an introduction, that request is not from us and it is unlawful in Singapore. Tell us at hello@besthirepath.com and we will remove the posting.

2. What an employer pays for

Employers pay for posting plans, for boosts and for contact-unlock packs bought from the wallet on the people board; agencies pay for member-space packs. The price shown on the site is the price charged; nothing on this site is a "from" price. Payments are taken by our payment processor, Airwallex. Every boosted ad carries a visible Promoted label.

3. Cancelling

Nothing here renews by itself. Every posting pack, every boost, every contact-unlock pack and every member-space pack is paid once, and no further charge is taken after that — so there is no subscription to cancel and no renewal date to beat.

If you no longer want a pack you have already bought, email hello@besthirepath.com. What you have already paid for runs to its end — the postings you have left stay live, and any boost you have bought still runs to the end of the boost window. Contact unlocks you have bought but not spent stay on your account and do not expire, and member spaces you have bought stay with your agency.

4. A charge that was not due is refunded

Email hello@besthirepath.com with the date of the charge, the amount, the company name and any reference you have. These are put right:

Where the charge was not due, we refund it to the original payment method through Airwallex. The refund is issued from our side promptly; how quickly it appears on a statement is set by the card issuer or bank, not by us. We answer by email — there is no telephone support and no account manager.

If a boost you paid for did not run, or a contact-unlock pack or member-space pack did not arrive on your account, that is covered here: tell us and we credit or refund it.

5. Ads we have to remove

Every ad is checked by an automated compliance scanner before it can be published or boosted, and again if it is edited. If we remove a paid posting or suspend an account because the ad or the account broke the Terms of use — for example an ad that asks a candidate for money, or that promises a work pass — the remaining paid period is not refunded. That is set out in the Terms of use, clause 9, and it is the one exception on this page.

6. Your rights under Singapore law

Nothing on this page limits or excludes any right you have under Singapore law, including under the Consumer Protection (Fair Trading) Act. Where the law gives you a remedy that is wider than this policy, the law is what applies.

7. What we are not

BestHirePath is an online job board operated by Kyly CST Pte Ltd (UEN 201942481M), Singapore. We are not an employment agency and we are not licensed as one. We do not recruit, place, supply or manage workers, and no payment to us buys a job, an interview, a shortlisting, a work pass or any outcome. Only the Ministry of Manpower decides a work pass, and the employer decides who to hire. Nothing you can buy changes the order of anything on this site.

8. How to reach us about a payment

Email hello@besthirepath.com with the subject line Refund — your company name. Include the date of the charge, the amount and the plan or boost you bought. That address is the only support channel, and it is where a refund request starts.